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Frequently asked questions
General Salon Policies
Appointments & Cancellations
Late Arrivals
Consultations
Colour Services & Patch Tests
Scalp Bleach & High-Risk Services
Allergies & Medical Conditions
Private & Out-of-Hours Appointments
Can services be refused?
Yes. We reserve the right to refuse or modify services if we believe proceeding may compromise hair or scalp health.
Why do you have these policies?
Our policies are in place to:
Protect the health and safety of our clients
Maintain high service standards
Respect our stylists’ time and expertise
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